In an attempt to restore’s Air India’s reputation after global airlines, OTP survey report rated the government-run airline as the third-worst in the world, national carrier Air India tweeted a note from Nobel laureate Amartya Sen in which he praised the airlines for their “wonderful service” and “great care”.
The enclosed note from the 83-year-old great economist Mr. Sen read,
“Many thanks indeed for wonderful service and great care! I am most grateful — and also very impressed. Best wishes and warm regards!” according to a picture of it tweeted by Air India.
— Air India (@airindiain) January 10, 2017
It seems Air India (AI) tried to redeem itself after being named third worst in terms of on-time performance. Also, Air India has called the data “fabricated”, promising to get to the bottom of the matter.
Its spokesperson said,
“We totally disagree with the report published by an agency about Air India. Initially it seems that the report is fabricated, so Air India management will investigate the report till the end“.
But, this did not go well with some section of people on twitter, they slammed Air India for its poor performance and service. They even went to comment on its timings and delays.
See how Twitterati reacted on its tweet:
16 hours plus delays and passengers made to wait in airplane? Zero professionalism
— Jatt_funjabi (@greytreader) January 10, 2017
that flight was delayed (like most of your flights) by almost an hour. pic.twitter.com/aLC74GslGa
— Sid (@ldnsid) January 10, 2017
— Nayanika (@nayanikaaa) January 10, 2017
Is this damage control therapy? Y dont u post the non VIP/Economy class passengers feedback too? If u dnt hv can i share some?
— Vignesh 🇮🇳 (@vigaas2) January 10, 2017
Moral of the story !
Want a decent service from us ?
Go win a nobel prize first !😆
— objectionmylord (@objectionmylord) January 10, 2017
typical babu attitude, blame the survey, don't buy feedback and now parade one random appreciation note !!
— Aditya V Bhadwal (@avsbhadwal) January 10, 2017
Why don't you put the feedback of all the people of that flight ? I thought all customers are equal for you ? My bad, was wrong!
— anvinder (@anvinder_singh) January 11, 2017
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