The Ministry of Indian Railways has been actively responding to concerned passengers on Twitter and providing solutions within minutes. Railway Minister Suresh Prabhu proves it yet again that he is always the approachable, accessible and helpful minister. An incident that took place on March 31st helped a six-year-old boy who got hurt in the train.
A distressed father, Bibhuti, reached out to the Railway Ministry and Suresh Prabhu to get help for his son, who needed urgent medical attention. The six-year-old reportedly fell from the upper birth of the train suffering grave injuries. The panic-stricken father immediately tweeted seeking people’s help, tagging both the Railway Ministry and the minister.
@sureshpprabhu @RailMinIndia dirty toilet at B9 Shri Shakti Exp. Mosquitos are also there in coach.pls see
— Bibhutti Shrivastava (@goneinseconds) March 31, 2016
@sureshpprabhu @RailMinIndia need medical attention..One of the child 6yrs old fell off upper seat..cut back of the head
— Bibhutti Shrivastava (@goneinseconds) March 31, 2016
@sureshpprabhu @RailMinIndia it’s bleeding..pls help..atleast bandage
— Bibhutti Shrivastava (@goneinseconds) March 31, 2016
And within minutes, the Railway Ministry got in touch with him.
@goneinseconds Kindly share your Mobile no.that we may assist you.
— Ministry of Railways (@RailMinIndia) March 31, 2016
@goneinseconds Matter forwarded to the concerned official @Drmfzr required medical help as train reaching LDH Stn.
— Ministry of Railways (@RailMinIndia) March 31, 2016
@RailMinIndia @goneinseconds Forwarded to the concerned officials @srdomfzr , @cmsfzr & @drspshrama for necessary and immediate action.
— Firozpur Division (@drmfzr) March 31, 2016
@drmfzr @RailMinIndia @goneinseconds @srdomfzr @cmsfzr information given to ludhiana medical team
— Dr S P Sharma (@drspsharmafzr) March 31, 2016
Relieved with the medical help extended to his son, hours later, the concerned father thanked Mr. Prabhu and his swift Indian Railways social media team for their quick action.
@sureshpprabhu @RailMinIndia thanks for great assistance. Staffs attended our request proactively. Specially Santosh the train attendant.
— Bibhutti Shrivastava (@goneinseconds) March 31, 2016
@sureshpprabhu @RailMinIndia I am thankful to all of you for providing medical facility to my son in quickest possible time. Awesome support
— Bibhutti Shrivastava (@goneinseconds) March 31, 2016
Bibhuti expressed his gratitude and trust in the Indian railways on twitter.