We all get frustrated at one point or the other when we come across any inconvenience especially while traveling. Shiv Aroor, who is India Today’s Defence Correspondent expressed his discomfort traveling in IndiGo on February 15.
He sarcastically tweeted to IndiGo Airlines for getting passengers to board their flight from the wrong doors. But the airline is too dumb to understand his tweet and got it in the other way wrong. The reply from official twitter handle will leave you in splits.
He tweeted to IndiGo Airlines for getting passengers to board their flight from the wrong doors. Have a loo at his tweet.
Well done @IndiGo6E Flight 6E4206! Boarding front row passengers from the back & vice versa! Way to ensure on-time service! 👍🏽👌🏽👏🏽🤦🏽♂️
— Shiv Aroor (@ShivAroor) February 16, 2017
Aroor’s frustration was unfortunately lost on the airlines who instead of understanding his complaint took his words in a positive sense and tweeted back.
Thanks for kind words, Shiv. We wish you a comfortable flight. 🙂
— IndiGo (@IndiGo6E) February 16, 2017
Aroor once again took to twitter and posted a screen shot of the response while jokingly adding “Deleting my account.”
Deleting my account. pic.twitter.com/9bQylXeEaS
— Shiv Aroor (@ShivAroor) February 16, 2017
The situation didn’t get better as Indigo initial mess up led to further delay and made Aroor miss a crucial event that he was going to attend. He came up with another tweet blaming IndiGo.
Awesome, @IndiGo6E! Your superb boarding has ensured we can’t take off — #AeroIndia2017 jets now in the air, airspace closed. 👍🏽👌🏽👏🏽🤦🏽♂️
— Shiv Aroor (@ShivAroor) February 16, 2017
Like Aroor, there are some other frustrated passengers and joined Aroor and started complaining about IndiGo’s service and failure to understand passengers complain.
their management is getting worse day by day. Had done web check in but still had to stand in the line for an hour.
— sahanshu agrawal (@sahanshu) February 16, 2017
also person who handles twitter account is goofing up
— saurabh r ved (@saurabhrved) February 16, 2017
I think this was sarcasm at its best. Dear Indigo someone who goofed the boarding needs pulling up
— romesh gupta (@rummygupta55) February 16, 2017
“land safe” n sound is the only service u should expect from indian careers n aviation sector! Bhagwan bharosee!!
— Harish Pande (@harrypande) February 16, 2017
Finally, it’s high time for IndiGo to understand the complaint and took the matter ahead.
We’ll share your feedback with our concerned team.
— IndiGo (@IndiGo6E) February 16, 2017
concerned team.
— IndiGo (@IndiGo6E) February 16, 2017
Human Error !!
Apologies! for the above tweet. It was an human error from our end. We’ve noted your feedback & will share this with our >>
— IndiGo (@IndiGo6E) February 16, 2017
Did it happen with you? Do share your experience with us. Share your most frustrated moment while flying in the comments section below.