Bengaluru: Swiggy, a food delivery application that is widely used in India, sent an apology note with a coupon that is worth Rs. 200 to a woman that was harassed by their delivery Boy.
The woman said that the delivery boy wanted sexual favors from her.
The woman narrated the incident on Facebook, she said that when the delivery boy came to her house with the food that she ordered, he started to abuse her and started to ask for sexual favors.
She said, “I was taken aback… had to literally snatch my food package from him and shut my door on his face. I was… disgusted to let alone eat, but to even look at the food.”
The most disturbing thing about the incident is that when the woman filed a complaint, she received a note and a food coupon that is worth Rs. 200 from Swiggy.
Swiggy apologized about the incident and sent an apology to the woman on Facebook and promised that they will investigate the incident.
A spokesperson of Swiggy said, “Customer safety is of utmost importance to us at Swiggy, and we maintain zero tolerance towards any misbehavior. Since this misunderstanding between the customer and delivery executive came to our notice, we have been in touch with the customer constantly. We have extended our full support to the investigation and the matter has been resolved with all parties involved. Swiggy is committed to bringing in the necessary confidence and control in providing great consumer experience.”