Hyderabad Metropolitan Water Supply and Sewage Board is associated with Information Technology to solve water-related problems in twin cities. With this technology, the water board is able to attend about 60% of the complaints in a very short time.

It is estimated that the board gets around 200 complaints from 21 O&M) operation and Maintenance divisions per day. All these calls will be received through metro customer care. Now after the launch of Whatsapp, Facebook and Twitter page the complaints are almost reduced to 800 complaints.

“HMWS&SB is the first to launch IT initiatives through consumer Mobile App, Jal App, WhatsApp, Facebook and Twitter. In fact, other states are following us. They are also introducing these IT services,” told HMWS&SB director technical PS Suryanarayana.

At the third national summit on sustainable water and sanitation which is held in bengaluru, the board has presented a  paper on use of social media.

“An app developed by us – Jaldi Action Le – enables water supply linemen to attend to problems immediately. Issues attended to include valve leakage, pipe leakage, polluted water, sewerage overflow, missing manhole covers, non-receipt of water bill, illegal water connections and request for fixing water meters,” he said.

After launching the app about 75% of sewage problems are resolved as per to the survey. In the survey, it is also said that 85% of customers are satisfied with this app.