Microsoft announced on Wednesday that it was successful in identifying all known issues in the Windows 10 October 2018 update and said that it had fixed all those issues and has already started re-releasing the key update.
Microsoft had to pull up its latest update (version 1809) soon after some users complained that installation of the Windows 10 October update has been deleting off their crucial data files from the system.
“We have fully investigated all reports of data loss, identified and fixed all known issues in the update, and conducted internal validation,” said John Cable, Director of Program Management, Windows Servicing and Delivery.
After the updating was done, Microsoft investigated isolated complaints of users missing their files.
“At just two days into the roll-out when we paused, the number of customers taking the October 2018 Update was limited. While the reports of actual data loss are few (one one-hundredth of one per cent of version 1809 installs), any data loss is serious,” Cable said in a statement.
To help its customers, he said that Microsoft Support and its retail stores customer service personnel are available to help the customers without any charges.
“We will carefully study the results, feedback, and diagnostic data from our Insiders before taking additional steps towards re-releasing more broadly,” said Cable.
Microsoft is attempting to recover all the data for its users who may have gone through data loss after the updating was done.
“While we cannot guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimize your use of the affected device and contact us directly,” Cable said, tendering an apology “for any impact these issues may have had on any of our customers”.
Last week, many users who installed the “Windows 10 October 2018” update, resorted to complaining that the process resulted in wiping out of their user profiles which included documents and phots.
Many numbers of users took to social media forums and Microsoft’s own support website to report about the ongoing issue bug with the new update.
Some of the users might not have updated their systems with the update and that’s good for them as they can soon update as of now with Microsoft announcing the issue has been resolved. So it’s a green signal for you to go for the much anticipated update.