Uber is indeed one of the safest cab providers. But some incident shocks us every once in a while, although it wasn’t a case where cab driver did anything. But, a journalist from Mumbai will never retake Uber in her life, thanks to the worst experience that she had.

According to her, she was Uber Pooling, with an unknown co-passenger. While on the way she was assaulted, who started fighting with the cab driver for charging her more and dropping her last. When Ushnota tried to sort out, the woman started verbally abusing her.

Ushnota said,

“The woman seemed to be too violent and banged the hand rest on my bag kept between us and also, on my hand. I picked the bag and put it beside the driver’s seat. I guess that must have pushed her to the edge. It was almost near Urmi Estate in Lower Parel, (where her drop was) when she made racist comments.”

Before that women left the cab, she assaulted her physically by pulling Ushnota’s hair, scratched her face and treated her in a horrible way. After all this, Paul filed a complaint with the police. Complaint. Uber didn’t disclose the identity of that woman owing to the “Privacy” factor.

Hi @Uber_Support , I had the worst experience today morning. Was Uber pooling with a woman who was hostile from the very start. She started yelling at the driver saying she’s paying the “most” & still she’s getting dropped last. When I tried to intervene I was verbally abused. pic.twitter.com/4uHLUii3X7

— Ushnota Paul (@journojuno) June 25, 2018

Reasoning with her was futile. She called me all sorts of names & tried to provoke me when I went completely quiet. Was reading something on my mobile & refused to give a reaction even though she went on her abusive rant calling me the worst abuses that I’m too ashamed to mention

— Ushnota Paul (@journojuno) June 25, 2018

Then she banged the hand rest on my bag kept b/w us & on my hand. And asked me to remove my “dirty things” from her. I still didn’t react. Picked the bag and put it beside the driver’s seat. I guess that must have pushed her to the edge.

— Ushnota Paul (@journojuno) June 25, 2018

I tried to click her picture and she immediately snatched it away from me and threatened to break it. I know she would’ve so I didn’t try clicking anymore. Before she got down from the cab,she physically attacked me,grabbed me by my hair,tore off clumps of hair, scratched my face

— Ushnota Paul (@journojuno) June 25, 2018

I tried to defend myself with both hands trying to protect my face & I got huge scratches there too. I started crying & she hopped off the cab & went inside Urmi estate. A crowd gathered. The guard of Urmi estate came to my rescue & asked me to file a police complaint immediately

— Ushnota Paul (@journojuno) June 25, 2018

I was too shocked & was crying hysterically so it didn’t even occur to me that this woman has ran away inside her office building. Went to LP police station & filed an official FIR. Mumbai Police was very supportive.

— Ushnota Paul (@journojuno) June 25, 2018

I have a copy of the original FIR and I will not back down. Think twice before taking Uber. I am shaken and terrified with the whole experience right now. I. AM. DONE. pic.twitter.com/G9WMuhbyWc

— Ushnota Paul (@journojuno) June 25, 2018

She made a long tweet to which Uber India replied,
“Hey Ushnota, thank you for taking the time to speak with us. As discussed, we’ve reached out to law enforcement authorities to offer any information that could be helpful in their proceedings. We will keep you updated via the in-app help section.”

It is a shame that there are some people, who behave like such an animal. Racism is never right, and nobody should suffer such things. However, some scums in our country need to be caught and put behind bars. We hope that the women who assaulted her get charged with assault and racism and get punished.

Thank you for providing this information. Our team is currently working to resolve this issue and will be in touch shortly via email. We appreciate your patience while we review.

— Uber Support (@Uber_Support) June 25, 2018

We are very sorry that she has to go through all this, one should never get treated like that. We hope that she gets better soon. And for the lady who assaulted her, we wish you get what you deserve soon enough.